Switching to air-gapped mode after Pro Trial ends despite having access to cloud.rocket.chat

[elfnya1337]

Hello RC Forum
Today I encountered a problem that I couldn't find a solution to in this thread

github.com/RocketChat/Rocket.Chat
The community license server thinks it's in air-gapped mode (it's not)
opened Nov 19, 2024
closed Mar 14 2025
saschafoerster
statistics: awaiting response

Description:

I switched from starter license to community to be ...
and not in others

The thing is that my workspace gave out about the limitation of push notifications (since the limit was exceeded by 10 thousand, but there was no such volume in the previous month and years of use, and I have been using RC in the community version for about 1.5-2 years)
Okay, let's say this is not the case
But after that it gave out "This workspace is in air-gapped read-only mode"
I restarted the docker, restarted the system - nothing helped
I climbed the forums - tried to do wget releases.rocket.chat/v2/server/supportedVersions - and this command was successfully executed
I also noticed that
If I delete my space from cloud.rocket.chat - the license flies off to the workspace
Okay, I do license synchronization - I drop down to the space registration menu - I successfully complete it, get a Pro Trial - and the error with air-gapped goes away, but if I end the subscription and switch back to Community - after 1 minute air-gapped returns.

That is, the server sees cloud.rocket.chat, downloads releases.rocket.chat/v2/server/supportedVersions, activates the new workspace, but for some reason when switching to the community version - it air-gapped
What information do I need to provide to get help?

Server setup information
Rocket.Chat server version: 7.5.1
Operating system: Oracle Linux Server 8.6
Deployment method: docker
Number of running instances: 1
DB Replicaset Oplog:
NodeJS version: 22.13.1 - x64
MongoDB version: 5.0.10
Proxy: nginx 1.23.1
Firewalls used: