Twilio call cuts off after announcing to upgrad account

[krupeshp]

I am using trial account but when i press any key it automatically cuts off the call.

[prateeksachan]

Hi, what error are you getting in the logs?

[joinalahmed]

the call comes through, but gets disconnected after recieving

[prateeksachan]

You'll have to start the ngrok tunnel and also make sure the ngrok tunnel is forwarding (and not blocking) the requests. Are you seeing any errors on the ngrok's tunneled URLs?

[joinalahmed]

i did, no errors on ngrok tunnel or on bolna/twilio servers

[prateeksachan]

Can you share the payload and headers for the websocket request tunneled via ngrok?

[joinalahmed]

i see websocket connection configured to https://ff4d-49-207-63-118.ngrok-free.app/chat/v1/ce05f54c-baef-427f-ad0d-9063dece238a
but dont see the websocket connection actually setup in ngrok,
HTTP Requests

01:41:29.619 IST POST /twilio_status 404 Not Found
01:41:29.282 IST POST /twilio_connect 200 OK
01:41:25.055 IST POST /call 200 OK
01:41:01.115 IST POST /twilio_connect 200 OK
01:40:56.930 IST POST /call 500 Internal Server Error
01:40:49.404 IST POST /twilio_connect 200 OK
01:40:40.871 IST POST /call 500 Internal Server Error
01:39:39.135 IST POST /twilio_connect 200 OK
01:39:34.045 IST POST /call 200 OK
01:37:35.544 IST POST /twilio_connect 200 OK

[prateeksachan]

yeah - hence ngrok isn't able to tunnel properly. please check and/or go through the ngrok docs. what are you seeing in the ngrok dashboard?