Wallet not finding peers, blocks or ether

[Forrest51]

Ether wallet only ever finds one or two peers and says waiting for blocks. As a result my account is showing a balance of zero, but if i check using etherscan i can see i have ether.

Can anyone help? I am a noob with no coding experience

System information

Version: Ethereum Wallet 0.8.9
OS & Version: macOS Sierra, 10.12.3
Node type: Geth 1.5.9 (Go)

Node Log.docx

[demarzano]

Hello, have you resolved this? The same thing is happening to me. What did you do to fix it?

[Forrest51]

Hey - no, nobody ever came back to me on this issue and it is still persisting. Did either of you invest in the DAO or hold Ethereum Classic? I'm wondering whether the issue is to do with that!?

[demarzano]

No I didnt invest in either one.

[subdavis]

You should check out if port 30303 is open on your router, per this thread #292. I'm going to assume that was my issue.

[luclu]

Hi @Forrest51,
please make sure no firewall is blocking outgoing connections.
Furthermore please upload your node.log as instructed below.

Some more generic advice:

Please, make sure you are running the latest version and your node is fully synced.
Although this may take between 1h (SSD) and 10 hours (HDD) you should be able to see a progress bar on the splash-screen or in the main-window.

Further recommendations:

• check your account's balance using http://etherscan.io
• make a backup of all account's keyfiles via menu -> accounts -> backup -> accounts
• should the initial sync take very long, consider following these instructions to speed it up
• if the peer count stays at 0 and it does not sync, verify your firewall settings
• consider using http://myetherwallet.com in the meantime

If this didn't solve your issue, please follow these instructions and upload the node.log files:

• Log files
  • go to menu -> accounts -> backup -> application data
  • zip and upload node.log and all other node.log.X files

[dcbentley]

Check the "node.log" file and see if there are warnings about time differences. If your clock is significantly out of sync with the current time, it may prevent you from downloading.

[demarzano]

How do I do that and what do I do about it?

…

On Thu, Jun 1, 2017 at 1:07 AM dcbentley ***@***.***> wrote: Check the "node.log" file and see if there are warnings about time differences. If your BIOS clock is significantly out of sync with the current time, it may prevent you from downloading. — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#1761 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AZiSXC-wwvp7HRozNHg4lXQeTOHyAIN-ks5r_kcNgaJpZM4Mgmgu> .

[dcbentley]

Hi there @demarzano, I'd recommend looking over the advice from @luclu on how to locate the node.log file. (You might also be able to use Spotlight to find it). If you have Notepad++ it'll format it so the text is easier to read, (but isn't necessary).

If the log file has warns regarding time differences, you'll need to check your System settings to make sure they are set to the correct time zone and auto update. If these are set correctly, then your system isn't polling the macOS time server correctly, and is a different issue.

Mac doesn't have a direct way to interact with the UEFI to check the system clock. (I goofed and thought you were using a PC).

The suggestions from @luclu's post here also helped:
https://ethereum.stackexchange.com/questions/6554/i-am-having-trouble-doing-the-initial-sync-of-ethereum-wallet-what-can-i-do-to/6569

[demarzano]

Hi dcbentley,, Where do i find "node.log"? I am using a mac. Did you have a similiar issue? Do you know if there is any support line I can contact?

…

On Thu, Jun 1, 2017 at 2:51 PM dcbentley ***@***.***> wrote: Hi there @demarzano <https://github.com/demarzano>, I'd recommend looking over the advice from @luclu <https://github.com/luclu> on how to locate the node.log file. (You might also be able to use Spotlight to find it). If you have Notepad++ it'll format it so the text is easier to read, (but isn't necessary). If the log file has warns regarding time differences, you'll need to check your System settings to make sure they are set to the correct time zone and auto update. If these are set correctly, then your system isn't polling the macOS time server correctly, and is a different issue. Mac doesn't have a direct way to interact with the UEFI to check the system clock. (I goofed and thought you were using a PC). The suggestions from @luclu <https://github.com/luclu>'s post here also helped: https://ethereum.stackexchange.com/questions/6554/i-am-having-trouble-doing-the-initial-sync-of-ethereum-wallet-what-can-i-do-to/6569 <http://url> — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#1761 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AZiSXKF1Xf3OKOZMDDZ-szkkxmhkclULks5r_wgwgaJpZM4Mgmgu> .

[muscapades]

Restarting the app fixed it for me

[evertonfraga]

@demarzano you can find it on Mist menu, Develop > Show log file

[lcosmin]

I'm experiencing the same issue and for me it seems that geth.exe is crashing. Here's node.log: https://gist.github.com/lcosmin/152ef403f516dc05de250321ac387b3e

[WTFisjuice]

idk if you guys ever fixed this issue, i had to make an account to let you know whatsup, you have to change your time and date settings to sync up with time.nist.gov time, then you should be golden.

[demarzano]

Hi I still haven't fixed this. Nothing seems to work. Do you know how I can get someone to help me?

…

On Tue, Aug 15, 2017 at 11:49 PM WTFisjuice ***@***.***> wrote: idk if you guys ever fixed this issue, i had to make an account to let you know whatsup, you have to change your time and date settings to sync up with time.nist.gov time, then you should be golden. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#1761 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AZiSXBmOuEAM9ZFyoqntjr-QFIap9TXsks5sYma6gaJpZM4Mgmgu> .