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feat: Allow disabling article search on customer portal #2290

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feat: Allow disabling article search on customer portal #2290

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4 changes: 3 additions & 1 deletion desk/src/pages/ticket/TicketNew.vue
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Original file line number Diff line number Diff line change
Expand Up @@ -51,7 +51,7 @@
/>
</div>
<SearchArticles
v-if="isCustomerPortal"
v-if="isCustomerPortal && !hideSuggestedArticles"
:query="subject"
class="shadow"
/>
Expand Down Expand Up @@ -135,6 +135,7 @@ import { LayoutHeader, UniInput } from "@/components";
import SearchArticles from "../../components/SearchArticles.vue";
import TicketTextEditor from "./TicketTextEditor.vue";
import { useAuthStore } from "@/stores/auth";
import { useConfigStore } from "@/stores/config";
import { capture } from "@/telemetry";
import { isCustomerPortal } from "@/utils";
import { Field } from "@/types";
Expand All @@ -150,6 +151,7 @@ const props = withDefaults(defineProps<P>(), {
const route = useRoute();
const router = useRouter();
const { $dialog } = globalStore();
const { hideSuggestedArticles } = useConfigStore();

const subject = ref("");
const description = ref("");
Expand Down
4 changes: 4 additions & 0 deletions desk/src/stores/config.ts
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Original file line number Diff line number Diff line change
Expand Up @@ -20,6 +20,9 @@ export const useConfigStore = defineStore("config", () => {
const isFeedbackMandatory = computed(
() => !!parseInt(config.value.is_feedback_mandatory)
);
const hideSuggestedArticles = computed(
() => !!parseInt(config.value.hide_suggested_articles)
);

socket.on("helpdesk:settings-updated", () => configRes.reload());

Expand All @@ -29,5 +32,6 @@ export const useConfigStore = defineStore("config", () => {
preferKnowledgeBase,
skipEmailWorkflow,
isFeedbackMandatory,
hideSuggestedArticles,
};
});
1 change: 1 addition & 0 deletions helpdesk/api/config.py
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Original file line number Diff line number Diff line change
Expand Up @@ -9,6 +9,7 @@ def get_config():
"setup_complete",
"skip_email_workflow",
"is_feedback_mandatory",
"hide_suggested_articles",
]
res = frappe.get_value(doctype="HD Settings", fieldname=fields, as_dict=True)
return res
9 changes: 8 additions & 1 deletion helpdesk/helpdesk/doctype/hd_settings/hd_settings.json
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Original file line number Diff line number Diff line change
Expand Up @@ -16,6 +16,7 @@
"base_support_rotation",
"knowledge_base_section",
"prefer_knowledge_base",
"hide_suggested_articles",
"ticket_tab",
"ticket_type_section",
"default_ticket_type",
Expand Down Expand Up @@ -281,12 +282,18 @@
"fieldtype": "Int",
"label": "Auto-close after (Days)",
"mandatory_depends_on": "auto_close_tickets"
},
{
"default": "0",
"fieldname": "hide_suggested_articles",
"fieldtype": "Check",
"label": "Hide suggested articles on ticket form"
}
],
"grid_page_length": 50,
"issingle": 1,
"links": [],
"modified": "2025-04-23 20:17:23.058689",
"modified": "2025-05-05 13:28:08.085962",
"modified_by": "Administrator",
"module": "Helpdesk",
"name": "HD Settings",
Expand Down