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Apr 28, 2025
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Update BMG troubleshooting guides regarding PPA installation #13119

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Update bmg troubleshooting guides regarding PPA installation
Oscilloscope98 Apr 28, 2025
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Small fix
Oscilloscope98 Apr 28, 2025
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20 changes: 19 additions & 1 deletion docs/mddocs/Quickstart/bmg_quickstart.md
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Expand Up @@ -23,7 +23,9 @@ This guide demonstrates how to install and use IPEX-LLM on the Intel Arc B-Serie
3.3 [llama.cpp](#33-llamacpp)
3.4 [vLLM](#34-vllm)
4. [Troubleshooting](#4-troubleshooting)
4.1 [RuntimeError: could not create an engine](#41-runtimeerror-could-not-create-an-engine)
4.1 [RuntimeError: could not create an engine](#41-runtimeerror-could-not-create-an-engine)
4.2 [Connection time out error when installing the intel-graphics PPA](#42-connection-time-out-error-when-installing-the-intel-graphics-ppa)

---

## 1. Linux
Expand Down Expand Up @@ -176,3 +178,19 @@ unset OCL_ICD_VENDORS
This will remove the conflicting environment variable and allow your program to function correctly.

**Note:** This issue only occurs on Linux systems. It does not affect Windows environments.

### 4.2 Connection time out error when installing the intel-graphics PPA

While [installting prerequisites on Linux](#11-install-prerequisites), if you encounter a connection time out error when adding the intel-graphics PPA, consider disabling IPv6 first through:

```bash
sudo sysctl -w net.ipv6.conf.all.disable_ipv6=1
sudo sysctl -w net.ipv6.conf.default.disable_ipv6=1
sudo sysctl -w net.ipv6.conf.lo.disable_ipv6=1
```

Afterward, disconnect and reconnect your network adapter before attempting the installation again.

> [!TIP]
> - Please note that the disabling of IPv6 by the above command is temporary and will be reverted after a system reboot.
> - You could find more information about this issue [here](https://github.com/intel/ipex-llm/issues/13112).