Sync folder lost from settings

[d7oc]

Under certain currently unknown conditions the client loses the configuration for some sync connections.

No data is lost and the connection can manually be restored from a backup config:

• Quit the client
• create a backup of %APPDATA%\ownCloud\owncloud.cfg / ~/Library/Preferences/ownCloud/owncloud.cfg
• open a backuo for example %APPDATA%\ownCloud\owncloud.cfg.backup_20231129_142446_5.2.0.0
• Locate the config for the sync that got lost
  • Here 1\Folders\b61f197e-333b-4ec4-b43e-3513ab03c5e3\localPath=C:/Users/xxx/ownCloud - [email protected]/
• Copy all related entries:

1\Folders\b61f197e-333b-4ec4-b43e-3513ab03c5e3\localPath=C:/Users/xxx/ownCloud - [email protected]/
1\Folders\b61f197e-333b-4ec4-b43e-3513ab03c5e3\journalPath=.sync_journal.db
1\Folders\b61f197e-333b-4ec4-b43e-3513ab03c5e3\targetPath=/
1\Folders\b61f197e-333b-4ec4-b43e-3513ab03c5e3\davUrl=@Variant(\0\0\0\x11\0\0\0\x37https://owncloud.server.com/remote.php/dav/files/test/)
1\Folders\b61f197e-333b-4ec4-b43e-3513ab03c5e3\displayString=ownCloud
1\Folders\b61f197e-333b-4ec4-b43e-3513ab03c5e3\paused=false
1\Folders\b61f197e-333b-4ec4-b43e-3513ab03c5e3\ignoreHiddenFiles=true
1\Folders\b61f197e-333b-4ec4-b43e-3513ab03c5e3\deployed=false
1\Folders\b61f197e-333b-4ec4-b43e-3513ab03c5e3\priority=0
1\Folders\b61f197e-333b-4ec4-b43e-3513ab03c5e3\virtualFilesMode=wincfapi
1\Folders\b61f197e-333b-4ec4-b43e-3513ab03c5e3\version=13

• Insert them in %APPDATA%\ownCloud\owncloud.cfg / ~/Library/Preferences/ownCloud/owncloud.cfg
• Start the client

Original report

### Pre-submission Checks

• I checked for similar issues, but could not find any. I also checked the closed issues. I could not contribute additional information to any existing issue.
• I will take the time to fill in all the required fields. I know that the bug report may be dismissed otherwise due to lack of information.

Describe the bug

The ownCloud Mac client started staying in paused mode since some time. I haven't found a solution yet. Logging out and in again didn't solve the issue.

Expected behavior

Client should sync

Steps to reproduce the issue

1. Start client against https://cloud.owncloud.com/
2. Wait for the client to sync

Screenshots

Logs

-> https://cloud.owncloud.com/f/6132439

Client version number

ownCloud 5.1.2.12600 9a0beb
Libraries Qt 6.4.3, OpenSSL 3.1.2 1 Aug 2023
Using virtual files plugin: suffix
OS: macos-23.1.0
QPA: cocoa

Desktop environment (Linux only)

No response

Client package version and origin (Linux only)

No response

Installation path (Windows only)

No response

Server information

No response

Additional context

No response

[TheOneRing]

Please add a screenshot of your client, are there any warnings?

[d7oc]

No warnings

[TheOneRing]

But also no sync folder.

[d7oc]

The sync folder is there. There is also some sync activity shown in the in the Server Activity tab.

[hellerbarde]

I have observed this issue as well. Unfortunately I can't reliably recreate it (yet) but I'm noticing a pattern and I suspect it has to do with situations where my WiFi is flaky or not available during or right after bootup.

I figured I should mention it just in case it's relevant.

My Version Information

ownCloud 5.2.0.12726 [f6cca1](https://github.com/owncloud/client/commit/f6cca1968d4fda84c01bd239b46371d7b0131278)
Libraries Qt 6.4.3, OpenSSL 3.1.2 1 Aug 2023
Using virtual files plugin: suffix
OS: pop-6.5.6-76060506-generic
QPA: xcb

[d7oc]

Happened again here with

ownCloud 5.2.0.12726 f6cca1
Libraries Qt 6.4.3, OpenSSL 3.1.2 1 Aug 2023
Using virtual files plugin: suffix
OS: macos-23.2.0
QPA: cocoa

Logs are available internally: https://cloud.owncloud.com/f/6153507

[TheOneRing]

I'd recommend using a 5 daily build which includes 2b31576 but this "fix" is just a random guess.

@d7oc this happened unrelated to a client update I assume?

[d7oc]

Yes it happened without a client update.

[codepoet80]

Closed my issue (11464) as a dupe, and was able to use the work-around, but just wanted to add here that this is happening on macOS as well. I can reliably reproduce, so let me know if I can help with logs or anything.

[michaelstingl]

@codepoet80 happens also with the 5.2.1?

[codepoet80]

Yes, as noted on my Issue, I'm reported on 5.2.1.13040 979bb9 Mac -- however, it could have been caused on an earlier version, and the update didn't magically fix it.
I haven't seen the issue pop up yet today -- although its usually a few reboots before it appears. I guess I'll update here if it re-occurs?

[michaelstingl]

however, it could have been caused on an earlier version, and the update didn't magically fix it.

Yes, update doesn't fix it. If the sync connection disappeared pre-5.2.1, upgrade to 5.2.1 doesn't fix it.

I haven't seen the issue pop up yet today -- although its usually a few reboots before it appears. I guess I'll update here if it re-occurs?

Yes, please keep an eye on it. Please make sure you have the debug log enabled in the background:
https://doc.owncloud.com/desktop/5.2/appendices/troubleshooting.html#logging-to-a-temporary-directory

[TheOneRing]

Fixed in 5.2.1