Zendesk Module not showing any tickets

[nhasian]

Steps to Reproduce:

1. create API token in Zendesk
2. add zendesk module to config.yml

zendesk:
      apiKey: "1XcUm*********************"
      enabled: true
      position:
        top: 1
        left: 1
        height: 1
        width: 2
      status: "new"
      subdomain: "mysubdomain"
      username: "username@company.com/token"

Actual Result:

when running wtfutil, the output only displays "No unassigned tickets in queue - woop!!"

Expected result:

I expected to see a list of tickets with the status of "new"

Additionally, is there a way to filter the results to only show tickets of "new" status that are assigned to a particular group?

[stale]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.